Refund policy

Effective from 9 October 2026

The Curl Jar Promise

If the Curl Activator isn't right for your curls, you can request a refund even after opening it.

  • Request a refund within 30 days of delivery by emailing hello@curljar.com with your order number and what didn't work for you. We read every reply and use it to improve.
  • Once approved, you can send the product back with your own postal service, or UK customers can use our return label for £4, deducted from your refund. We recommend a tracked option.
  • The product must be returned to us. Items sent back without an approved request won't be accepted.
  • Original shipping charges are non-refundable.
  • The Promise covers full-size, regular-priced products. It doesn't cover travel or mini sizes, gift cards or sale items.
  • One Promise refund per customer.
  • The Promise doesn't apply to returns made because a product has since gone on sale (e.g. Black Friday).

Your 14-day right to cancel (UK & EU)

Before your order ships: you can cancel it from your account under Orders, or by emailing hello@curljar.com.

After delivery: you can cancel your order for any reason within 14 days of receiving it. Tell us by emailing hello@curljar.com with your order number, by using our online withdrawal form, or with the cancellation form below, then send the items back within 14 days of telling us.

  • Sealed cosmetic products, like the Curl Activator, must be returned unopened in their original sealed packaging. For hygiene reasons, they can't be returned under this right once unsealed after delivery. See the Curl Jar Promise above for opened products.
  • Other items, like towels, combs, brushes and scrunchies, can be returned if you've only handled them as you would in a shop. If an item has been handled more than that, we may reduce your refund to reflect this.
  • You're responsible for the cost of returning items. You can send items back with your own postal service, or UK customers can use our return label for £4, deducted from your refund. We recommend a tracked option.
  • We'll refund you within 14 days of receiving the items back, or of you sending us proof that you've returned them, whichever is sooner.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, email hello@curljar.com within 30 days of delivery and include:

  • your order number
  • clear photos of the product, the batch number on the jar, and the outer packaging

We'll review your claim and may ask you to return the item, at our cost, for inspection before issuing a replacement or refund. Claims without supporting evidence can't be processed. Nothing in this policy affects your statutory rights.

International orders

Outside the UK & EU, returns under the Curl Jar Promise are accepted, but you'll need to arrange and pay for return shipping. Our return label is only available in the UK.

Refund timing

We'll email you once your return is received and inspected. Approved refunds go back to your original payment method within 10 business days. Refunds under your 14-day right to cancel are always made within the time set out in that section. If 15 business days have passed since approval and you haven't received it, contact hello@curljar.com.

Cancellation form

You don't have to use this form. If it helps, copy it into an email to hello@curljar.com.

To: Curl Jar Ltd, Park House, 18A Meridian East, Meridian Business Park, Leicester, LE19 1WZ, United Kingdom. Email: hello@curljar.com

I'd like to cancel my order for the following items:

Order number:

Ordered on / received on:

Your name:

Your address:

Signature (only if posting this form):

Date:

Questions? We're always happy to help: hello@curljar.com