Cancellation policy

Order Amendments & Cancellations

You can cancel your order at any time before it ships, from your account under Orders or by emailing hello@curljar.com. If you need to change your order, such as your delivery address, email us as soon as possible and we'll do our best to update it before it ships. Once your order has shipped, you can still return it under our refund policy.

Subscription Cancellation Policy

Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you subscribe, you'll receive recurring deliveries based on the schedule you choose.

• Your payment details are stored securely for future renewals and deliveries.

• You can pause, modify, or cancel your subscription at any time — even immediately after your first order has been delivered if you wish to

• There are no cancellation fees, no phone calls, and no hoops to jump through.

• Simply use the customer portal to manage your subscription instantly.

• If your subscription is set to renew automatically, you can cancel before the next renewal and you won't be charged again.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.