Cancellation policy

Order Amendments & Cancellations

Once an order is placed, you have a 1-hour window to amend or cancel it. After this time, your order will have been processed for shipping and we will be unable to make any changes or cancellations. However you will be able to return it for a refund.

Subscription Cancellation Policy

Some items in our store may be offered to you as a subscription or pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you subscribe, you'll receive recurring deliveries based on the schedule you choose.

• Your payment details are stored securely for future renewals and deliveries.

• You can pause, modify, or cancel your subscription at any time — even immediately after your first order has been delivered if you wish to

• There are no cancellation fees, no phone calls, and no hoops to jump through.

• Simply use the customer portal to manage your subscription instantly.

• If your subscription is set to renew automatically, you can cancel before the next renewal and you won't be charged again.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.